Return And Refund Policy

How to Return an Item

If your order arrives damaged, defective, in the wrong size, or different from the product image, we make returns simple. Send your item to: 1068 Bush St, Santa Rosa, CA 95404, USA

We aim to make the return and refund process as smooth and hassle-free as possible.

Return Guidelines

  • Damaged, defective, or incorrect items: Contact us within 14 days of delivery to request a return or exchange. We’ll provide a prepaid shipping label.
  • Other returns or exchanges: Contact us within 30 days. Items must be unused, in their original condition, and include packaging, tags, and any accessories. Returns can be initiated through our website or by emailing us.
  • Non-returnable items: Personalized, custom, or final sale items are not eligible for returns or exchanges.
  • Customers are responsible for return shipping costs for non-defective items.

Refund Process

Once we receive and inspect your returned item, your refund will be processed within 7–10 business days to your original payment method. You’ll receive an email confirmation once the refund has been issued.

For defective products beyond the 30-day return window, we may offer repair or replacement options.

Order cancellations must be made within 2 hours of placing your order. After this time, production begins, and cancellations cannot be processed.

Delayed or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Speak with your bank about processing times.

If the issue persists, email us at contact.horkastee@gmail.com.

Sale Items

Only regularly priced items are eligible for a refund. Sale items are final sale and non-refundable.

Exchanges

We offer exchanges for defective or damaged products. Email us at contact.horkastee@gmail.com and send the item to:
1068 Bush St, Santa Rosa, CA 95404, USA

Gift Returns

  • If the item was marked as a gift, you’ll receive store credit for the return value.
  • If the item was not marked as a gift, the refund will go to the original purchaser, who will be notified of the return.

Shipping for Returns

Return items to:
1068 Bush St, Santa Rosa, CA 95404, USA

  • Once received, we’ll process your refund or exchange promptly.
  • Return shipping costs are non-refundable.
  • For items valued at over $75, we recommend using a trackable shipping method.
  • Ensure the item is securely packaged and includes the original invoice.